Delete your “Jozour Home” account

The Jozour Home app is provided by Jozour Academy (Radiance Islamic Academy LLC).

How to request deletion

1. Email [email protected] with the subject “Delete account”, message us on WhatsApp at +44 7570 163115, or send a request from “Requests to the office” in the app.
2. Include your username or family name.
3. We verify the request comes from the account owner and confirm the deletion.

What is deleted — within 30 days of the request

What we keep, and why

• Attendance, hours, invoice and payment records: 7 years for accounting and legal purposes, stripped of anything not needed for that, then deleted.
• Anything linked to an open quality note, objection or warning: until it is closed plus 30 days, no longer than 12 months; anything management holds for a specific reason (such as a complaint or an official request) until that reason ends, reviewed each time. We will tell you if this applies.
• Short lesson ratings and quality notes about the teacher: for the teacher’s employment plus 2 years (for teacher evaluation; may quote a short sentence).
• Backups: encrypted backups at our hosting provider and in Cloudflare R2 inside the European Union are deleted automatically within 90 days at most (deleted homework files within 7 days); if we ever have to restore a backup, we re-apply every erasure request made after its date before the app is switched back on.

Other options

In the same way you can ask us to delete specific data (for example a homework file or a message) without deleting the account, get a copy of your data, correct it, or stop the AI lesson analysis for your family. Details in our Privacy Policy.